Frequently asked Questions (FAQ)

 

Accessories
Catalogues
Comments and Questions
Credit Card, PayPal, Direct Debit and Cheque Payment Options
Credit Card Not Accepted (what to do)
Email Ordering
Multiple mailing addresses
Ordering On-line

Is the Aussie Doll Clothes online store area secure?
How do I place an online order?
Can I change an order?
Can I cancel an order?
How long does it take to process an online order?
Out of Stock
Privacy
Postage and Shipping
Returns and Exchanges
Shipping outside Australia
Taxes and importation duties outside Australia
How can I increase the size of the text on the Aussiedollclothes website?

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Accessories
We regret that it is impossible to precisely predict the availability of any specific accessory set. Occasionally it is necessary to substitute a fabric or part but safety and quality are always maintained.

 

Catalogues
In consideration of the environment we have decided not to use printed catalogues.

 

Comments and Questions
We welcome your comments and questions. Please check the topical index as the answer to your question may already be there. All comments and questions become the property of 'Aussie Doll Clothes'.

 

Credit Card, PayPal, Direct Debit and Cheque Payment Options
For credit card payment (Visa or Mastercard) use the credit card payment section below the order details after you submit your order.
For PayPal, select the PayPal option and follow the directions to use your PayPal account.
Bank account details and postal information is included in your order confirmation should you wish to use the direct bank transfer or cheque option.

 

Credit Card Not Accepted (what to do?)
1. Use another card (if you have a 2nd credit card).
2. Make sure you have correctly entered the card details and Card Verification Code (CVC).
3. Check with your bank and see if your card can be used for online purchase. Some cards, cannot be used for internet transactions. If this is the case, you need to apply for a virtual card from the bank.
4. Call your bank, they might be able to tell you what the problem is.
5. Ask a friend or relative to make the order for you.
6. If you have tried the above suggestions and still have a problem, please contact us at sales@aussiedollclothes.com.au

 

Email Ordering
It is too risky to send payment and personal information by email. We cannot accept email orders. We can accept phone orders on our toll free number 1300651516 during normal business hours in Perth, Australia (GMT +8)

 

Multiple mailing addresses
Please enter only one postal address per order.

 

Ordering On-line

 

Is the Aussie Doll Clothes online store area secure?
Our online store is a secure server. To protect your personal and credit card information, the details you enter are encrypted by your browser before being transmitted. Note, the key or padlock at the bottom or top of your browser window will indicate the secure mode.

 

How do I place an online order?
Simply browse our site for the item you need. Click on the "Online Shopping" to purchase a single item, or several items to your shopping cart by clicking on the "add to basket" button. Follow the instructions to check out. Check your shopping cart, and check out at any time by clicking on the "check out" button.

 

Can I change an order?

We are sorry but this is not possible. Once your order is placed it is in the system and cannot be changed. However you may return your unused order for immediate refund or exchange. We regret we cannot refund delivery charges or postage costs for returns.

 

Can I cancel an order?
We are sorry but this is not possible. Once your order is placed it is in the system and cannot be cancelled. However you may return your unused order for immediate refund or exchange. We regret we cannot refund delivery charges or postage costs for returns.

 

How long does it take to process an online order?

Usually orders will be dispatched within 1-3 business days depending on the day and time of day the order was placed. If you have an urgent order please send us an email at sales@australiangirldoll.com.au identifying yourself and your order number clearly and we will do our best to fast track your order. If you wish to pay for express delivery we can give you a separate quotation and arrange this.

 

Out of Stock
If an item is listed in the e-store as 'out of stock' this means we will be receiving more stock and will supply the item as soon as it arrives. ‘Sold out’ means the item will not be restocked and is no longer available.

 

Privacy
We will only use your personal data to process your order and provide you with excellent personalised service. We do not loan, rent or sell your personal information to any other party.

 

Postage and Shipping
Postage and handling within Australia is based on Australia Post prices.

 

Returns and Exchanges
All 'Aussie Doll Clothes' products may be returned if you are not completely satisfied with your purchase. Return within 7 days of receiving for an immediate refund or exchange. We regret we cannot refund delivery charges or postage costs for returns. All 'Aussie Doll Clothes' products have been subject to high quality control. Except in the unlikely instance of a performance problem items that are returned must be in new and unused condition and secured in undamaged and original packaging or refunds cannot be made. No extra postage will be charged for replacement should a product be faulty. Before you return your item please contact us by sending an email to sales@aussiedollclothes.com.au or by phone on 1300 651516 stating the reason for return, your email address and a contact phone number. We reserve the right to refuse a return if these requirements are not met.
We cannot take responsibility for returned items lost in transit. It is advisable to insure, use a trackable carrier or if mailed from an Australian Post Office keep your receipt as proof you have mailed your return. Items purchased at a retail store must be returned to the store of purchase.

 

Shipping outside Australia
Our standard method of postage to destinations outside Australia is via an off-peak economy air service using Australia Post standard airmail service.
Where a more timely arrival is important we can quote other methods that may  also provide a tracking facility. If you wish to use another method please contact us immediately after submitting your order.
If your country is not on the shopping cart destination address list we regret we are unable to ship to you.

 

Taxes and importation duties outside Australia
Please note that the customer is responsible for payment of any duties and imposts in their own country. The correct values and nature of shipments will be included in any necessary documentation.
Orders that have a delivery destination outside Australia will have the Australian GST (Goods and Services Tax) removed from the final order cost.

 

How can I increase the size of the text on the Aussiedollclothes website?
Use the magnifying glass located on the bottom right hand corner of your Internet Explorer browser.